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For other uses, see. A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an.
Most services offer voice-mail as a basic feature; many corporate include versatile internal voice-messaging services, and *98 subscription is available to most individual and small business subscribers. There are many throughout the system since the system must handle large amounts of data and it is unacceptable to have any wait times (for example, when the system is recording or playing your message, it's unacceptable if the system stops recording momentarily like computers often do while accessing large files). When Fred's extension forwards to the voicemail system, the Telephone Interface detects ringing.
It signals to the Central Processor (CPU) that a call is coming in. The CPU simultaneously receives a signal on the PBX-Voicemail Data Link (D) telling it that extension 2345 is being forwarded on ring-no-answer to the specific extension that is now ringing. The CPU directs the Telephone Interface (which controls the line interface cards) to answer the call.
The CPU's program realizes that it's a call for Fred so it looks up Fred's greeting immediately and directs the Disk Controller to start playing it to the caller. It also plays some system prompts instructing the caller what comes next (for example, 'When you have finished recording, you may hang up or press ‘#' for more options'). All 'talking' to the caller is done through prompts that are selected by the CPU according to the program stored in the voicemail system. The CPU selects the prompts in response to the keys the caller presses. The caller's message is digitized by the Telephone Interface system and transmitted to the Disk Controller for storage onto the Message Disks. Some voicemail systems will scramble the message for further security.